Here is a story about buying books from their publisher, when you can.
For Christmas, I got a copy of Matt Kish’s amazing Moby-Dick in Pictures, which I actually already had the hardback for, displayed in full form on my desk. My aunt who had given it to me said when she saw it, she knew I had to have it, but wasn’t surprised I already did. She told me that she’d gotten it from Tin House’s website.
So, a week or so after Christmas, I emailed them, saying that I’d gotten the paperback as a gift, I didn’t have the receipt but here was my aunt’s name, and as much as I loved the book, I would love to have the book and a few other TH titles, rather than two copies of the same. I didn’t think they’d write back. I always figure that those emails are thorny and annoying, and god knows that it would not get a response from anywhere that wasn’t an indie publisher or bookseller. But, miraculously, they responded within two days, saying they’d be happy to make an exchange for some books that add up to a comparable price. I asked for Fantastic Women, Beside the Sea, and Misfit. They wrote back: no problem at all, don’t worry about the couple extra dollars, I’ll mail these out today. They even complimented my choices.
I guess this shouldn’t seem as miraculous to me as it does: I had one thing that I wanted to exchange, and so they exchanged it for some other things. But the way they handled it was exceedingly kind and simple, and now I have these three books and the gorgeous Matt Kish edition and my TBR pile just got that much taller.
All because Tin House is awesome.